Types of Telephone Systems for Businesses.
One of the essentials of a business is a good communication system. A good communication system gives the employees to relay information effectively and as fast as possible. It is, therefore, a good idea for businesses to install suitable communication systems. Telephone system is the best communication system for businesses because of its effectiveness, and it also reduces the movement of staff within the business premise. A good telephone system will also allow communication between the business owner and its customers and creditors. There are a variety of telephones systems that can be used by businesses. Therefore, in this article, I will highlight the features of some of the different types of telephone systems.
Virtual telephone systems involves the installation of a business line and then connecting it with the mobile numbers of different workers. It employs the call-forwarding technology since the phones calls are transferred from the business line to each worker’s designated phone. The system also has several other features such as automated receptionist, voicemail, and call screening. Most business that has its employees based in locations away from the business prefer this type of telephone system. It ensures that the different employees are accessible all the time even if they are in the field from their mobile phones.
Traditional landline systems are usually provided by the existing phone companies. It uses the established wiring of the company and is also known as public switched telephone networks. The operation of the landline telephone system can only be achieved by the installation of a private branch exchange (PBX). The PBX hardware is mean to facilitate the phone extension process and initiate other features such as call directories and call transferring. The system is recommended for large businesses that have the financial capabilities to pay the IT experts and maintain the system. In case your business is located in a region of low internet speed should use the landline system.
Another type of telephone system is the VolP which is an upgrade of the landline system. It relies on existing company provided network connections instead of the copper wiring. The VoIP system also has other features such as automated attendants and call queues. The system can also be integrated with computers to enable other features such as internet voicemail. The employees will also be able to access the business phone systems using their mobile devices. It is very simple to install and the process of installation is also cheap.
On-premise VolP telephone systems operates using a private PBX hardware. The system is expensive to install because of the purchase of the equipment but in the end you will enjoy a reliable and effective communication. It allows you to monitor your communication by yourself. Therefore, you will have to hire IT experts to ensure that it is running and configured to meet your needs.
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